FREQUENTLY ASKED QUESTIONS
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Most orders are shipped within 1–3 days; however, there may be delays. Many items have longer wait times than usual due to manufacturing issues and increased product demand. We will contact you should this situation arise.
PLEASE give our staff time to review and process your order. Allow up to 48 hours to receive tracking information or contact via phone or email from our staff before requesting an update. If an item is urgent, PLEASE contact us first to check if it is in stock before placing an order. We recommend calling, messaging us on live chat, or emailing us during our office hours, 9 am–6 pm, Mon–Fri, Pacific Standard Time.
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YES. C9 Autoworkz carries all major brands of the import performance industry. Since there are thousands of products available on the market, we’re not able to list every single product. We try to populate our website with the most popular items. If you can’t find a specific product, contact us, and we’ll try to get it for you at the best price possible.
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YES. We ship worldwide. If you live outside of the U.S., please contact us for pricing and availability and provide your shipping address.
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Methods of payment accepted at C9 Autoworkz depend on your location.
Domestic Orders (U.S.):
C9 Autoworkz accepts major credit cards, including VISA, MasterCard, American Express, and Discover. All credit card purchases are verified using your billing address for your protection.
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Yes, we will price match any LEGITIMATE price listing. The advertised price must be from an authorized dealer. The competitor must have the item in stock. The competitor’s price must be current to date. If the competitor’s discounted price is out of date and based on incorrect MSRP, we will not match the price as the competitor is most likely unaware of the mistake and unable to fulfill the order at their price.
To request a price match, please email us the link to the page where the advertisement is found along with your shipping address. If we can verify that the price is correct, we will beat or match the price.
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Please refer to our Policies page for detailed information on returns and exchanges.
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Yes, we offer a wholesale program for authorized dealers. Please contact us with your business information, and we will provide you with the necessary details to set up a wholesale account.
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Yes, customers are welcome during office hours, 9 am–6 pm PST. Please contact us in advance to ensure the item is in stock and to arrange a pickup time.
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If you have a winning track record, race, or show, feel free to contact us with a professionally planned proposal for review.
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The California Air Resources Board (CARB) regulates emissions-related parts to ensure compliance with strict air quality standards. CARB does not permit the sale or use in California of emissions-related parts that alter the performance of emissions-control systems unless:
1. The part has been issued a CARB Executive Order (EO) certifying compliance.
2. The part qualifies as a Replacement Part as defined in California Code of Regulations, Title 13, Section 1900.
CARB-certified parts will have an EO number, which confirms that they have been tested and approved for use under CARB regulations.